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HOME | FIELD SERVICES
After
Hours Complaints Handling
Your consumers use your
product all day/ every day. When they have a concern or querie, you need to
respond to them after hours, particularly when they live in other time
zones. RQA's call centre services include an after hours contact that puts
your "best foot forward" to your consumers. This service includes
a "live" answering service, hosted in Australia, that takes down key
information and assesses the call for escalation.
RQA will contain or
escalate the call per your requirements. The information will be texted to
the phone of your choice, and in the case of safety critical issues, this
will include a phone call to the emergency responder of your choice. This
service can activate RQA's 24/ 7 emergency retrieval systems that can
pickup the product within hours of the call, to minimize the risk of
adverse media and public relations, and initiate an investigation of the
issue.
This service includes
and RQA summary report that outlines all activity monthly. This service
presents your company in the best possible light, responding to your
consumer "day or night", professionally and courteously.
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