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“When one of our loyal consumers
complain about one of our products, we need to respond quickly and
professionally to maintain their brand loyalty and keep their trust. RQA’s retrieval services ensure
that our consumers know we care about them.”
-Consumer Contact Centre Manager, Foods manufacturer.
“Reviewing
our product recall procedures was timely as we were faced with a live
situation last month which was managed very well indeed and resulted in us
receiving first class feedback from our customer. Many thanks for all your
assistance and we look forward to working with RQA again in the
future.”
-Risk Manager, International Drinks manufacturer.
“Thank you
for what was the most interesting seminar on Product Recall. It was most
informative and very well put together”
- Insurance Broker.
“A short note to acknowledge the
great value we received from both the product recall training day and also
the follow up product recall simulation. I have received excellent
feed-back from the manager who participated in the exercise”
- Risk Manager, Alcoholic drinks company.
“I would not
have any hesitation in recommending your recall simulation exercise to
other companies in the food and drink sector”
– Director, Major Importer of Tea products.
“Thanks again
for getting the samples I requested. I will highly recommend you to my
co-workers for product retrieval”
– Associate Packaging Engineer, International
Drinks Manufacturer.
“Thank you for the latest trade
sample delivery which has arrived in excellent condition”
– Consumer Analyst, International Drinks
manufacturer.
“We would like to thank the RQA
auditor for the professional performance of the audit.”
- Head of Quality, Major international speciality
ingredients company.
“The FPA
audit helped us very much for our continuous improvement process.”
- QA Manager, Leading processor of raw materials for
the food industry.
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