HOME | PRODUCT RECALL & CRISIS MANAGEMENT CONTINGENCY PLANNING
Product Recall & Crisis Management Contingency Planning

Using specialist product recall consultants, RQA is able to assist manufacturers of food and other consumer products in the following areas:

• Desktop Review of Recall Plan
• On-site Assessment of Recall Procedures
• Product Recall Training
• Product Recall Process Set-Up
• Product Recall Simulations
• Public Relations Training
• Crisis Communications Training
• Media Training
  

Desktop Review of Recall Plan

This is an efficient way to assess the gaps in your recall manual. RQA will review your manual against industry best practice as well as FSANZ, FPA and BRC Recall Guidelines to provide recommendations for areas of improvements.

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On-site Assessment of Recall Procedures

RQA will visit your manufacturing site to provide expert advice specifically related to how recall systems can work on the “ground”. During the visit the consultant will challenge some of the existing recall systems (contact lists/team responsibilities etc.) to see if there were areas of the procedures that need to be enhanced or updated, or additional training to be done. In addition, a traceability exercise will be carried out. A comprehensive report including key performance indicators for the trace-ability exercise and recommendations are provided. This exercise complies with FSANZ requirements for mock recall.

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Product Recall Training

As part of recall readiness, RQA offers one day training courses that are designed to be informative and practical. By using group exercises, RQA will also put delegates under pressure to solve typical recall scenarios. See our testimonials for customer feedback on our rexcall exercises.

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Product Recall Process Set-Up

This service fully integrates RQA product recall capabilities into your recall management programs. This includes a customer recall database set-up and maintenance for recall, access to a 24/7 recall hot line, a reserved 24/7 recall call centre 1 800 number (Australia New Zealand only), a retrieval field force and crisis management consultants.

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Product Recall Simulations

After the recall manual is fully developed, RQA will design a simulation programme that will test run the recall system, develop key performance indicators for continuous improvement, and train your staff on the requirements of product recall.

The simulations will evaluate:
Complaints Management, Investigation and Recall Decision Making
Key Performance Indicators for Recall
Trace-ability in Manufacture (backwards/ forwards)
goods receipt records
batch records
MRP systems
Trace-ability in distribution
warehouse/ dispatch records
customer/ distribution database
External resources (call centre, field force, public relations, etc.)
Communications Strategy
Public Relations/ Media Relations
Regulatory Requirements
Database Management and recall reporting
This is an interactive and real “simulation” of a realistic product contamination incident. RQA will work in conjunction with a member of your recall team to develop a scenario that is relevant to your business. A comprehensive report including key performance indicators and recommendations are provided.

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Public Relations Training

Your reputation is your most valuable asset – and in business, the best way to enhance your reputation is a professional public relations and communications program.

RQA’s public relations training shows how successful communications campaigns can deliver outstanding results and how to maximise the impact of your corporate communications.

The training program is led by public relations professionals with extensive experience as senior journalists. It is a practical training program which includes:

• Strategic communications
• Identifying audiences
• Key message development
• Media management, including
o Media release writing
o Media conferences
o Background briefings
o By-lined articles
o Web sites
• Presentations
• Events
• Internal communications

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Crisis Communications Training

From time to time, even the best organization will face issues which can easily run out of control unless they’re properly managed.

RQA’s experts provide a step-by-step program which shows how to successfully manage issues and crises to avoid potential disaster for your organisation.

The training program is led by professionals who have managed issues and crises across a wide range of industry sectors. It includes:

• Issues and crisis communication planning
• Issues and crisis manuals
• Internal communications
• Developing a media philosophy
• Media Management during an issue or crisis

RQA works as part of your crisis team.

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Media Training

RQA offers industry-leading, customised courses which guide businesses through the media minefield.

The workshops are led by corporate communications professionals who are former senior journalists. They help you understand the media - how it works and what journalists want from you, as well as showing you how to deliver key messages to target audiences through the media.

Once the theory’s been completed, the practice begins - everyone takes part in a series of realistic simulated media interviews which are recorded on video and analysed. Afterwards, you get to take away a copy of your own simulated interviews.

The training covers:

• Key Messages
• The role of the spokesperson
• How the media works
• The secrets of successful interviews
• Communicating the positives
• Interview techniques
• Structuring answers
• Bridging Techniques
• Presentation Tools – including appearance
• On and off the record
• Following up after the interview
• Simulated interviews
• Analysis of the interviews and opportunities for improvement

Click HERE to find out more information on RQA Crisis Communications Consultants.

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Contact RQA Asia Pacific
for more details:
+61 (0)2 9850 5500
apacinfo@rqa-inc.com

In Australia Call Toll Free:
1 800 77 00 23