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HOME | PRODUCT RECALL & CRISIS MANAGEMENT
CONTINGENCY PLANNING
Product Recall & Crisis Management Contingency Planning
Using specialist
product recall consultants, RQA is able to assist manufacturers of food and
other consumer products in the following areas:
Desktop Review of Recall Plan
This is an efficient way to assess the gaps in your recall manual. RQA will review your manual against industry
best practice as well as FSANZ, FPA and BRC Recall Guidelines to provide
recommendations for areas of improvements.
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On-site Assessment of Recall Procedures
RQA will visit your manufacturing site to provide expert advice
specifically related to how recall systems can work on the
“ground”. During the visit the consultant will challenge some of
the existing recall systems (contact lists/team responsibilities etc.) to
see if there were areas of the procedures that need to be enhanced or
updated, or additional training to be done. In addition, a traceability exercise will
be carried out. A comprehensive report including key performance indicators
for the trace-ability exercise and recommendations are provided. This exercise complies with FSANZ
requirements for mock recall.
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Product Recall Training
As part of recall readiness, RQA offers one day training courses that are
designed to be informative and practical. By using group exercises, RQA
will also put delegates under pressure to solve typical recall
scenarios. See our testimonials for
customer feedback on our rexcall exercises.
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Product Recall Process Set-Up
This service fully integrates RQA product recall capabilities into your
recall management programs. This includes a customer recall database set-up
and maintenance for recall, access to a 24/7 recall hot line, a reserved
24/7 recall call centre 1 800 number (Australia New Zealand only), a
retrieval field force and crisis management consultants.
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Product Recall Simulations
After the recall manual is fully developed, RQA will design a simulation programme that will test run the recall system, develop
key performance indicators for continuous improvement, and train your staff
on the requirements of product recall.
The simulations will
evaluate:
Complaints Management, Investigation and Recall Decision Making
Key Performance Indicators for Recall
Trace-ability in Manufacture (backwards/ forwards)
goods receipt records
batch records
MRP systems
Trace-ability in distribution
warehouse/ dispatch records
customer/ distribution database
External resources (call centre, field force, public relations, etc.)
Communications Strategy
Public Relations/ Media Relations
Regulatory Requirements
Database Management and recall reporting
This is an interactive and real “simulation” of a realistic
product contamination incident. RQA will work in conjunction with a member
of your recall team to develop a scenario that is relevant to your
business. A comprehensive report including key performance indicators and
recommendations are provided.
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Public Relations Training
Your reputation is your most valuable asset
– and in business, the best way to enhance your reputation is a
professional public relations and communications program.
RQA’s public relations training shows how successful communications campaigns can
deliver outstanding results and how to maximise
the impact of your corporate communications.
The training program is
led by public relations professionals with extensive experience as senior
journalists. It is a practical training program which includes:
• Strategic
communications
• Identifying audiences
• Key message development
• Media management, including
o Media release writing
o Media conferences
o Background briefings
o By-lined articles
o Web sites
• Presentations
• Events
• Internal communications
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Crisis Communications Training
From time to time, even
the best organization will face issues which can easily run out of control
unless they’re properly managed.
RQA’s experts provide a step-by-step
program which shows how to successfully manage issues and crises to avoid
potential disaster for your organisation.
The training program is
led by professionals who have managed issues and crises across a wide range
of industry sectors. It includes:
• Issues and
crisis communication planning
• Issues and crisis manuals
• Internal communications
• Developing a media philosophy
• Media Management during an issue or crisis
RQA works as part of
your crisis team.
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Media Training
RQA offers industry-leading, customised courses
which guide businesses through the media minefield.
The workshops are led
by corporate communications professionals who are former senior
journalists. They help you understand the media - how it works and what
journalists want from you, as well as showing you how to deliver key
messages to target audiences through the media.
Once the theory’s
been completed, the practice begins - everyone takes part in a series of
realistic simulated media interviews which are recorded on video and analysed. Afterwards, you get to take away a copy of
your own simulated interviews.
The training covers:
• Key Messages
• The role of the spokesperson
• How the media works
• The secrets of successful interviews
• Communicating the positives
• Interview techniques
• Structuring answers
• Bridging Techniques
• Presentation Tools – including appearance
• On and off the record
• Following up after the interview
• Simulated interviews
• Analysis of the interviews and opportunities for improvement
Click HERE to find out more information on RQA
Crisis Communications Consultants.
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