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Field Services & Complaint Handling

RQA has a network of in excess of 10,000 field representatives globally. It would be correct to say that there is barely a country in the world where RQA does not have field project capability. Our database system allows us to match the profile of our field representative with that of your customer to ensure that only the most appropriate field representative is assigned to work on your project. RQA is able to assist in the following areas:

Consumer Complaint Retrievals & Investigations
Product Retrievals
Mystery Shopping
On-shelf Assessments
After Hours Complaint Handling
RQA Consumer Call Centre Services

Consumer Complaint Retrievals & Investigations

In the event of a consumer complaint, RQA can retrieve your product directly from the customer anywhere in Australia and New Zealand within hours of request.

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Product Retrievals

With our worldwide network of field representatives, including complete Australia and New Zealand coverage, we have the ability to act quickly in a crisis situation may it be as a result of contamination or simply collecting your product(s) for lab testing.

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Mystery Shopping
Performance and quality measurement tools like mystery shopping, if used appropriately, can be effective in any modern business.

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On-shelf Assessments

On-shelf Assessments often carry a variety of objectives from checking product packaging, product quality to on-shelf positioning at the “Moment of Truth”.

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After Hours Complaints Handling
RQA can handle your after hours consumer complaint calls and respond for emergency service.

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RQA Consumer Call Centre Services
RQA Call Centre Services provide specialized consumer food call centre services for food companies throughout Australia. RQA provides high quality, customer focused call centre services specialized for small to mid-sized food operations.

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Contact RQA Asia Pacific
for more details:
+61 (0)2 9850 5500
apacinfo@rqa-inc.com

In Australia Call Toll Free:
1 800 77 00 23