|
HOME | FIELD SERVICES
Field
Services & Complaint Handling
RQA has a network of in
excess of 10,000 field representatives globally. It would be correct to say that there is
barely a country in the world where RQA does not have field project
capability. Our database system allows us to match the profile of our field
representative with that of your customer to ensure that only the most appropriate
field representative is assigned to work on your project. RQA is able to
assist in the following areas:
 Consumer Complaint Retrievals &
Investigations
Product Retrievals
Mystery Shopping
On-shelf Assessments
After Hours Complaint Handling
RQA Consumer Call Centre Services
Consumer
Complaint Retrievals & Investigations
 
In the event of
a consumer complaint, RQA can retrieve your product directly from the
customer anywhere
in Australia and New Zealand within hours of request.
>FIND
OUT MORE
Product
Retrievals
With our
worldwide network of field representatives, including complete Australia
and New Zealand coverage, we have the ability to act quickly in a crisis
situation may it be as a result of contamination or simply collecting your
product(s) for lab testing.
>FIND OUT MORE
Mystery
Shopping
Performance and
quality measurement tools like mystery shopping, if used appropriately, can
be effective in any modern business.
>FIND OUT MORE
On-shelf
Assessments
On-shelf
Assessments often carry a variety of objectives from checking product
packaging, product quality to on-shelf positioning at the “Moment of
Truth”.
>FIND OUT MORE
After Hours Complaints Handling
RQA can handle
your after hours consumer complaint calls and respond for emergency
service.
>FIND OUT MORE
RQA Consumer Call Centre Services
RQA Call Centre
Services provide specialized consumer food call centre services for food
companies throughout Australia. RQA provides high quality, customer focused
call centre services specialized for small to mid-sized food operations.
>FIND OUT MORE
|
