| HOME
| PRODUCT RECALL IMMEDIATE RESPONSE
Product Recall Immediate Response
RQA can immediately
respond to your recall needs by providing the following services:
Retail
Product Retrievals
RQA’s extensive field force of over 1000 people in Australia
and New Zealand means your product can be withdrawn within days
(or hours) of project initiation. RQA’s extensive field force
reaches every corner of the Australia and New Zealand retail market,
including all independents in any remote location.
We manage the entire process from database development, customer
communications, field force deployment, credits and refund management,
product reconciliation and recall reporting. RQA’s field representatives
can also carry out product rectifications (re-labelling/sorting)
that can minimize your cost of recall, and get your product back
on the shelves quickly.
Retrievals can be lot code specific, assuring that unaffected product
remains on the store shelf. RQA’s Silent Withdrawal Service
assures that your product, brand and customers are protected.
<back
to top>
Recall
Call Centre
RQA has a reserved 1 800 number for your recall, and trained staff
on-hand to man your call centre 24/7. RQA will help you script and
route your incoming calls to best manage your consumer relations;
to protect your consumers, your brand and your corporate image.
<back
to top>
Recall
Process Consulting and Management
RQA’s Senior Crisis Consultants will help you organize your
recall, and fully integrate RQA’s field and Consumer Relations
Management capabilities into your Recall Team. RQA will assure your
planning best enacts your recall, to efficiently withdraw the product
from retail, manage your customers, communicate to your consumers,
and meet the regulatory requirements of recall.
<back
to top>
Crisis
Communications and Media Management
RQA will develop and implement a corporate communications strategy
that will protect your brand and corporate reputation. With over
15 years experience in crisis management communications, RQA is
expert in critical incident management, media relations, public
relations and marketing communications.
<back
to top>
|
