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HOME | PRODUCT RECALL IMMEDIATE RESPONSE
Product
Recall Immediate
Response
RQA can immediately
respond to your recall needs by providing the following services:
Retail Product Retrievals
RQA’s extensive field force of over 1000 field
representatives in Australia and New Zealand means your product can be
withdrawn within days (or hours) of project initiation. RQA’s
extensive field force reaches every corner of the Australia and New Zealand retail market,
including all independents in any remote location.
We manage the entire process from database development, customer communications,
field force deployment, credits and refund management, product
reconciliation and recall reporting. RQA’s
field representatives can also carry out product rectifications (re-labeling/
sorting) that can minimize your cost of recall, and get your product back
on the shelves quickly.
Retrievals can be lot code specific, assuring that unaffected product
remains on the store shelf. RQA’s Silent
Withdrawal Service assures that your product, brand and customers are
protected.
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Recall Call Centre
RQA has a reserved 1 800 number for your recall, and trained staff on-hand
to man your call centre 24/7. RQA will help you script and route your
incoming calls to best manage your consumer relations; to protect your
consumers, your brand and your corporate image.
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Recall Process Consulting and Management
RQA’s Senior Crisis Consultants will help
you organize your recall, and fully integrate RQA’s
field and Consumer Relations Management capabilities into your Recall Team.
RQA will assure your planning best enacts your recall, to efficiently
withdraw the product from retail, manage your customers, communicate to
your consumers, and meet the regulatory requirements of recall.
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Crisis Communications and Media Management
RQA will develop and implement a corporate communications strategy that
will protect your brand and corporate reputation. With over 15 years
experience in crisis management communications, RQA is expert in critical
incident management, media relations, public relations and marketing
communications.
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