Services > Product Retrieval Solutions

Consumer Complaint Retrieval:
Every consumer complaint is a potential incident and risk to your reputation. You’ve heard the old saying – every dissatisfied consumer tells 10 more. In the manufacturing business we also know that, despite our best efforts, things can go wrong from time to time.

Consumer complaints can be an opportunity to quickly and effectively put right that which has gone wrong and re-establish a positive relationship.

Let RQA’s network of thousands of trained field representatives around the world help you resolve your consumer complaint by quickly and effectively retrieving the product and getting it back to your facility, an independent laboratory for testing or anywhere else it needs to go. RQA’s field representatives will contact the consumer to arrange pickup and expertly pack and arrange delivery of:

• Shelf stable,
• Refrigerated, or
• Frozen products

So let your sales staff do what they do best – build relationships with customers and sell products. Let RQA’s experts do what they do best – fast, effective and reliable product retrieval.

On-Shelf Assessments:
Quality Assurance does not stop at the factory door. Ultimately the consumer is the judge of product quality. How well does the product hold up through the distribution system? How does it perform on the shelf? How does it perform against your competitors where it really counts? Are consumers getting the message about what you brand promises where it counts – at point of purchase?

RQA provides product retrieval, analysis and retail sampling services for consumer goods companies from around the corner to around the globe.

RQA will design and deliver a customised retail quality assurance program that will provide you with the data you need to improve your product performance at the retail level. Our Services include:

• Product and package evaluation
• Product display and merchandising
• Age and shelf life studies
• Retail retrievals and sampling
• Product launch monitoring
• Competitive product comparisons
• Mystery shopping